Scheduling, Rescheduling & Cancellation Policy

Last updated: July 2026

Overview

Arc Flash Training is operated by OSHA Instructor LLC ("we," "us," or "our"). Unlike an open-enrollment ticketing platform, training booked through Arc Flash Training is quoted and scheduled individually — onsite at your facility or delivered live virtually — based on your team size, location, and timeline. This policy describes our standard scheduling, rescheduling, and cancellation terms for those engagements. The specific terms in your signed proposal, quote, or service agreement always take precedence over this general policy where they conflict.

If you're looking for a specific open-enrollment class date and public seat pricing, our sister site arcflashcertification.com/classes/ maintains a live calendar of scheduled virtual and onsite sessions with per-seat registration.

Booking & Confirmation

A training date is considered confirmed once we've agreed on scope, pricing, and date(s) in writing (email or a signed proposal) and, where applicable, received any deposit specified in that agreement. Verbal discussions or informal date holds are not a confirmed booking.

Rescheduling & Cancellation

We understand that facility schedules, staffing, and operational needs can shift. As a general guideline:

• 14 or more calendar days before the scheduled date — you may reschedule or cancel at no charge. Any deposit paid will be applied to a new date or refunded in full.
• 7–13 calendar days before — one complimentary reschedule to a mutually agreed future date is available. Cancellations inside this window may forfeit a portion of the deposit to cover instructor scheduling and materials already prepared.
• Less than 7 calendar days before, or a same-day cancellation/no-show — the engagement fee or deposit is generally non-refundable, since instructor travel, materials, and the calendar slot have already been committed. We will work with you in good faith on a make-up date where possible.

For multi-site or multi-session engagements, rescheduling and cancellation terms for each individual session follow the guidelines above unless your master service agreement specifies otherwise.

If We Need to Reschedule

If we need to reschedule a confirmed session — due to instructor illness, severe weather, or another event outside our control — we will work with you to find the next available date at no additional charge, and any deposit already paid will be carried forward or refunded at your preference. We are not responsible for incidental costs your organization incurs (such as facility setup or attendee travel) in connection with a session we need to move.

Materials

If printed materials or NFPA 70E reference handbooks have already been produced or shipped for your session at the time of a cancellation, the cost of those materials is non-refundable and may be deducted from any deposit returned.

How to Reschedule or Cancel

Contact us as early as possible using the information below, or reply directly to your scheduling confirmation email. Please include your organization name and the scheduled date so we can locate your booking quickly.

Changes to This Policy

We may update this policy from time to time. When we do, we will update the "Last updated" date at the top of this page. The policy in effect at the time your engagement was confirmed governs that engagement.